Privacy Policy

Protecting Your Privacy, Our Top Priority

At Genesis Software Group, ApS (“Wardrobe Manager”, “we”, “us”, “our”), your privacy is our highest priority. We are committed to safeguarding the personal data of all guests, venues, and partners who use our services.
This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the General Data Protection Regulation (GDPR) and applicable Danish and EU laws.

Data Controller

Genesis Software Group, ApS
Dag Hammarskjölds Allé 5, 1. th.
2100 Copenhagen, Denmark
Email: contact@genesissoftware.io

We act as the Data Controller for data processed about venues, staff, platform users, and website visitors.
For visitors whose data is collected by a venue using our system, the venue acts as the Data Controller, and Wardrobe Manager functions as the Data Processor on their behalf.

What We Collect and How We Use It

Guest Information (Venue Customers): When guests interact with a venue using Wardrobe Manager, the venue may collect:
· Name (optional, depending on venue settings)
· Email address (optional, depending on venue settings)
· Phone number (optional, depending on venue settings)
· Gender or age group (if shared voluntarily)
· Ticket ID and wardrobe interactions
· Visit history
· Device interaction metadata (e.g., notification delivery, ticket status)
Wardrobe Manager only processes this data on behalf of the venue, following their instructions.

Your Data, Your Rights

Under GDPR, you have the right to:
· Access your personal data
· Correct inaccurate or incomplete information
· Delete your data (“right to be forgotten”)
· Restrict processing under certain conditions
· Withdraw consent at any time
· File a complaint with the Danish Data Protection Agency (Datatilsynet)

How Guest Data Is Used

Guest data collected through Wardrobe Manager is controlled entirely by your venue. We act solely as a service provider and process guest information only on behalf of the venue and according to their instructions.

Venues decide what guest data they collect, how they use it, and for what purpose - whether it’s managing check-ins, sending notifications, handling lost items, or generating insights. We do not access guest data unless necessary to provide technical support, maintain the platform, or meet legal requirements.

Guest data is never sold, shared, or used for our own purposes. The venue remains the data controller, and we ensure the information is stored securely and processed in accordance with GDPR.

Data Storage and Security

We use industry-standard security practices to protect all information within Wardrobe Manager.

All data is encrypted in transit (TLS) and at rest, ensuring that sensitive information cannot be intercepted or accessed without authorization.

Access is strictly controlled through secure authentication methods and role-based permissions. Each user receives only the access they need, and all activity is logged and monitored.

Staying Current with Policy Updates

As technology evolves, so do our practices. Wardrobe Manager will update this Privacy Policy as needed to reflect changes in regulations or platform features. Updated versions will be posted on our website.

Dedicated Support for Your Privacy Needs

We’re here to ensure your privacy is never compromised. For questions, feedback, or assistance, reach out to us anytime  contact@genesissoftware.io +45 40 19 59 55.