WhatsApp

Step 1: Create Your WhatsApp Trigger

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Start by creating a new trigger inside the Wardrobe Manager automation dashboard. Choose AppLaunch URL as the action. This determines what action is executed when a guest taps their digital ticket inside Apple Wallet.

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Step 2: Select WhatsApp as the Launch App

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From the list of integrations, choose WhatsApp. This enables your ticket to open WhatsApp through a predefined deep link. For venues that rely on WhatsApp for customer communication, support, or reservation management, this provides an instant and familiar communication channel.

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Step 3: Prefill the Message Details

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Add the phone number and message text you want automatically populated when the guest taps their ticket. This can be a support prompt, a reservation confirmation, a feedback request, or any WhatsApp-driven workflow your venue already uses. When the ticket is tapped, WhatsApp opens with the message prefilled, making it effortless for the guest to send.

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Step 4: Save and Activate the Trigger

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Once your WhatsApp message template is complete, save your configuration and activate the trigger. All new tickets using this workflow will immediately support tap-to-WhatsApp messaging.

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Result: Instant Guest Messaging

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When guests tap their ticket, WhatsApp launches with your predefined message ready to send. This eliminates friction, speeds up communication, and can significantly increase response and engagement rates - especially for venues that already depend on messaging-based marketing or customer service.