Apple Wallet

Step 1: Design Your Ticket

‍

Start by logging into your Wardrobe Manager dashboard and navigating to the Ticket Designer. Here, you can fully customize the look and feel of your ticket—add your branding, event styles, colors, and visual elements to match your venue or a special event.

‍

Step 2: Set the Design as Active

‍

Once your ticket design is ready, simply mark it as Active. From that moment on, all newly created guest tickets will automatically use your chosen design—no extra steps required.

‍

‍

Step 3: Customize the Greeting Message

‍

In the Notification Settings, personalize the message guests receive when they check in. This greeting can include friendly text, venue-specific details, or special welcomes tailored to events or promotions.

‍

‍

Step 4: Customize the Goodbye Message

‍

You can also customize the checkout message guests receive when leaving your venue. Use this space to thank them, promote upcoming events, or encourage return visits.

‍

Step 5: Enable Persistent Notifications

‍

If you want guests to have instant one-tap access to their ticket at all times, enable Persistent Notifications.
These special notifications stay pinned on the guest's home or lock screen as long as their ticket is active - just like an airport boarding pass.

Important: Persistent notifications are proximity-based (1km+), so make sure your venue’s location is set accurately in the dashboard to trigger them correctly.

‍

‍

Step 6: Use Smart Notifications

‍

Apple Wallet notifications are on by default, meaning guests automatically receive helpful alerts unless they explicitly opt out.
Each venue’s notifications are sandboxed, so if a guest disables notifications from another venue, it will not affect your ability to send yours. You always maintain your own notification channel.

‍

Step 7: Create Automated Design Updates

‍

Under Triggers, you can set up automated workflows that change the ticket design dynamically.
Examples include:

• Highlighting a lost item with a bold warning banner
• Adding a promotional design to advertise upcoming events
• Displaying personalized call-to-actions based on guest behavior

This turns the ticket into a live, dynamic billboard that updates itself automatically.

‍